Freight Shipping Policy

Last Updated: November 2026

Some products — such as large garden structures, outdoor equipment and oversized home items — are too big for standard parcel carriers and ship by freight. Freight shipping is free on all U.S. orders.

Before Delivery

• Make sure your phone number at checkout is correct — the carrier will call to schedule the delivery.
• Check that the delivery address is accessible to a large truck. Let us know about narrow roads, gated communities or other restrictions.

On Delivery Day

• Someone must be present to receive and sign for the shipment.
• Delivery is curbside: the driver places the item at your curb or end of driveway, not inside your home or garage.
• Heavy items may require two or more people to move after delivery.

Inspect Before You Sign

Check every package for visible damage before signing. If you see damage, write it clearly on the delivery receipt (for example, “box crushed” or “pallet damaged”), take photos, and contact us within 48 hours.

Missed or Refused Deliveries

If a scheduled delivery is missed, contact the carrier or us to reschedule. Repeated missed appointments may result in the shipment being returned to sender, in which case we will contact you to arrange redelivery or a refund.

Freight Returns

Freight items can be returned within 90 days of delivery. We coordinate the freight pickup at no cost to you. See our Refund Policy.